Customer/Visitor Experience Assessments
Assessments are a great starting point, providing a detailed, honest look at your community that says – here’s where you are, right now – your good points, your not-so-good points.
But we don’t stop there. We also work to identify some of the intrinsic characteristics that define your sense of place – your personality – what makes your community different.
In most cases we’ll do this anonymously to simulate the experience residents, visitors, and potential new residents have. We want to see you the way you are on a daily basis. Every place has strengths and weaknesses; getting them out in the open is the first step to addressing the challenges and building upon your assets.
What’s in it for you?
An honest look at where your community is today
An overview of your local market
Ideas about enhancing your strengths and diminishing your weaknesses
Ways to build upon – and preserve – your sense of place
Suggestions for improving resiliency
Short-term, low-cost recommendations
Longer-term recommendations
Basic Assessment
- Option for small budgets
- Marketing assessment
- On-site assessment
- Public presentation
- PDF of presentation with speaking points
- 6 months email and phone follow-up
Traditional Assessment
- MOST POPULAR OPTION
- Marketing assessment
- On-site assessment
- Public presentation
- PDF of presentation with speaking points
- 12 months email and phone follow-up
- Written report with full recommendations
- Funding Ideas
Extended Assessment
- Full scale option
- Marketing assessment
- On-site assessment
- Public presentation
- PDF of presentation with speaking points
- 24 months email and phone follow-up
- Written report with full recommendations
- Funding Ideas
- Return visit for updated assessment
- Follow-up meeting
- Follow-up written report